Case Study → Local Hauling, Dedicated Reserve and Dispatch

For the long haul, from the first haul.

When Custom Steel Processing opened in 2002, it was our founder, Bob Stock, who hauled their inaugural load. Two decades later, our dedicated fleet now handles up to 70 Custom Steel loads per day — and counting.

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Working Together
for Decades

Our partnership started as a conversation with founder Bob Stock, who proudly hauled their first load when they opened in 2002. But our history with the team spans over 40 years — Bob worked with the same team at Affiliated Metals Company, then Metals USA, then finally Custom Steel Processing.

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Based in Madison, Illinois

With processing facilities along the Mississippi River in Madison and in Granite City, Custom Steel Processing requires consistent and reliable freight handling services on a daily basis. 

Leaders in carbon steel processing

Custom Steel Processing offers comprehensive, cut-to-length, slitting, custom blanking, and shearing for cold-rolled, galvanized, and hot-rolled pickled and oiled substrate.

The Challenge

As a leading supplier of American steel products, Custom Steel needed a partner they could count on no matter what.

Our dedicated dispatcher manages up to 60-70 loads per day between locations. Whether we're receiving steel plates and coil shipments from barges, transferring loads between plants, or providing seamless delivery to their customers, we never turn down a request.

Key Requirements:

Reliability
Ensuring consistent availability and readiness to handle any load, any time by reserving trucks specifically for their loads.
Cost Efficiency
Addressing concerns over rising freight costs while maintaining service quality.
Operational Flexibility
Accommodating fluctuating load volumes and maintaining high service standards, even during industry downturns and supply chain issues.
Steel coil held by a tong lift

Our Solution

As Custom Steel's preferred transportation partner, we leverage our long-term relationship and industry expertise to deliver tailored solutions. Our agile problem-solving approach underscores our dedication to their ongoing success.

Dedicated Reserve

Dependable transportation is crucial to Custom Steel’s daily operations. For that reason, Stock reserves a fleet of dedicated local flatbed trucks every morning to handle Custom Steel’s needs over the course of a day.

Load Management

Stock handles the transportation of steel coils and plates from barges to Custom Steel’s facilities, between plants, and to their customers. Our expertise in their business means we’re able to optimize their loads for efficiency, safety and cost-effectiveness.

Operational Support

We’ve created customized logistic solutions, with a particular emphasis on flexibility and resilience for changing daily requirements and industry conditions.


The Results

Our partnership with Custom Steel Processing has grown substantially since our first load in 2002, and we’re proud to tailor our approach — and deepen our expertise in their business — to support their expansion for the long haul.

Business Continuity

Our consistent, reliable service is critical to Custom Steel’s customer relationships. Despite supply chain challenges and volatile market conditions, we’ve remained committed to our partnership, ensuring their ability to sustain operations for their customers no matter the climate.

Day-to-Day Reliability

Our dedicated fleet creates efficiencies, minimizes risk, and simplifies daily operations. Custom Steel Processing can trust our team to handle any freight they send our way, (even if it means we’re solving for another provider’s mistake.)


Competitive Cost Efficiency

By addressing freight cost concerns and maintaining competitive rates, Stock provides a cost-effective solution that aligns with Custom Steel’s bottom line.


In search of a dedicated transportation partner for your operations?

We’re here to help. Get in touch.

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